Shipping and Handling

GENERAL
We specialize in the sale and purchase of apparel, and accessories under the brand name “Ayesha Ismail”.

This shipping and delivery policy ("Policy"), outlines our procedures and policies regarding the delivery and shipping of products purchased on the “Ayesha Ismail” Platform.
We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

TERMS OF SHIPPING AND DELIVERY

1. Dispatch and Delivery Timeline:

We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are predominantly made-to-order; therefore, the delivery time for each product varies. To check the delivery timeline of any specific outfit, please visit the product page for that outfit on our website. If you have any specific queries concerning order delivery time, please contact our team on WhatsApp at +1-669-207-6622.

Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should only be used as a general indication.

2. Information for Delivery:

To ensure timely delivery, we have to collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays due to inaccurate information.

3. Delay in Delivery:

Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you well-informed about any delays and the anticipated next delivery date. All communications regarding delays will be documented on the appropriate channel, ensuring you are aware of these channels. In the event of any disputes, these communications can serve as compelling evidence.

4. Tracking Information:

After your order is processed, you will receive a unique tracking ID for real-time monitoring of your order. The tracking ID will be sent to you via SMS on your registered phone number and/or email on your registered email address. Additionally, if you communicate with us through other channels such as WhatsApp or social media, we can provide the tracking ID upon request on those channels. Please note that while we make reasonable efforts, tracking information may experience time lags or encounter technical difficulties beyond our control.

5. Delivery Charges - Pakistan:

We charge a standard rate of Rs 300/- on all orders nationwide in Pakistan.

6. Delivery Charges - International:

We charge a standard rate of USD 35/- on all orders globally

Please note that the initial purchase price and the overall shipping cost during checkout do not include duties and taxes. These additional fees, such as customs duties, import taxes, and other levies imposed by the destination country, are separate and are the responsibility of the customer. These fees, if applicable, will be collected at the time of order delivery by the relevant authorities.

7. Customer Responsibility for Customs Clearance and Delays Policy:

Customers are responsible for any merchandise held by the customs agency of their country. While we make every effort to ensure smooth customs clearance, it's important to note that the customer is liable for any charges, fines, or delays incurred due to customs processing. It's the customer's responsibility to comply with customs regulations and provide any necessary documentation or information required for customs clearance. Any fees or penalties imposed by the customs agency are the sole responsibility of the customer and will not be covered by “Ayesha Ismail”

Additionally, please be aware that any delays caused by customs procedures will not be the responsibility of “Ayesha Ismail”.